A practical nurse is running late and wants to preserve relationships with patients. What should she do?

• A. Call them and advise them she'll be running late.
• B. Ignore the message.
• C. Ask a colleague to contact them.
• D. Delay the appointment.

Answer: (A)

Maintaining trust through timely communication when delays happen is essential. The best move is to call the patient and let them know you’ll be running late. This is direct, proactive, and respectful of the patient’s time; it sets clear expectations and shows accountability, which helps preserve the therapeutic relationship. It also reduces uncertainty and allows the patient to adjust their plans or reschedule if needed. Ignoring the message leaves the patient in the dark and erodes trust. Asking a colleague to contact them can help relay information, but it isn’t the same as informing the patient directly and may raise confidentiality or accuracy concerns. Delaying the appointment punishes the patient and disrupts their plans.