A unit staff discusses a vacation schedule; which statement demonstrates successful conflict management?

• A. I will avoid bringing it up to prevent conflict
• B. It upsets me if it is not a fair process and I would like to discuss it more.
• C. I will blame the other person to shift responsibility.
• D. I will suddenly resign from the unit

Answer: (B)

Effective conflict management means bringing concerns into the open and working toward a fair resolution through respectful, constructive communication. This statement does that by naming the feeling—being upset when the process isn’t fair—and asking to discuss it further. That combination shows assertiveness and collaboration: you’re not blaming others or withdrawing, you’re expressing how you’re affected and inviting a dialogue to address the fairness issue. It signals a commitment to a fair process and to finding a solution together, which helps prevent resentment and short-circuiting of the schedule discussion.

The other approaches don’t move toward resolution. Avoiding the topic sidesteps the issue, which usually lets the conflict fester. Blaming shifts responsibility without solving the fairness concern. Resigning abruptly ends the chance to fix the problem and support the team.