In a confidentiality scenario, which option is the most appropriate response when asked to access a relative's test results?

• A. Grant access
• B. Politely refuse and explain confidentiality
• C. Notify supervisor
• D. Suggest they talk to the family member's physician

Answer: (D)

Handling a request for a relative’s test results centers on protecting patient confidentiality. The most appropriate response is to suggest they talk to the family member’s physician. The physician is the proper channel to determine whether the patient has given permission to share information and to clarify what, if anything, can be disclosed. This approach keeps sensitive health data private and follows the required process for any allowed disclosure, guided by privacy rules that require authorization. Granting access would breach confidentiality, and a simple refusal can shut down a legitimate pathway; directing the requester to the physician provides a safe, appropriate route to obtain information through proper authorization.