Which statement demonstrates a constructive approach to conflict in a healthcare team?

• A. Ignore the problem
• B. Encourage Connie to talk to the union representative
• C. Transfer Connie to another unit
• D. Report the bullying directly to the nursing manager

Answer: (B)

Constructive conflict management in a healthcare team means using formal support and policies to address issues like bullying, rather than letting it continue or simply moving people around. Encouraging Connie to talk with the union representative provides advocacy, helps her understand her rights, and connects her with established grievance procedures and possible mediation. The union rep can document incidents, guide next steps, and ensure the process is fair and confidential, protecting both Connie and the team while safeguarding patient safety.

Ignoring the problem allows the issue to persist and harm morale and care. Transferring Connie to another unit shifts the problem rather than solving it. Going directly to the nursing manager might be appropriate in some cases, but starting with the union representative helps ensure appropriate, formal steps are followed and gives Connie support throughout the process.